Reviews

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Providing the best service possible is important to us. We are very proud to have collected hundreds of great reviews over the years and we strive to provide an amazing service for each and every customer. If you have used Arbtech for your survey, we would love to hear from you.

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Excellent service and technical explanation, very quick turnaround

Rated
5 stars
by

Excellent, very fast turnaround of Bat Survey which was greatly appreciated as we were on a deadline with the local planning authority for the submission of the survey.

Fantastic Service, Fast Response, Great Price, A real pleasure to work with

Rated
5 stars
by

Excellent all round.

Great Crested Newt Surveys

Rated
5 stars
by

Great crested newt surveys were half the cost of going to a firm we have used in the past. Report was with us four days later. We are very hopeful to get planning permission. Arbtech performed an absolutely excellent service.

You’ve Got to Marvel at the Efficiency of this Place

Rated
5 stars
by

Why did I give you 5? I have never in my years as an architect called a consultancy desperate for a survey, to meet the planning deadline, to be told that I can have the survey TODAY and my report by the close of business the next day. This was one scrape that you really deserve to take the credit for digging me out of :-)

Flawless

Rated
5 stars
by

Hi Jon
Hope this gets through. I did call Rob to thank him for your excellent report as well as complete your form here.
Your practical advice and timely report was just what I needed to get planning for my garage, evidenced by Surrey Heath extending their deadline after discussing it with you and then giving me a permission within two days of receipt of your report.
I would highly recommend Arbtech to anyone with planning officer headaches.
Harold

Thankyou Craig!

Rated
5 stars
by

Craig, you were extremely helpful and astute. My clients were delighted with the outcome of your discussion with the East Hampshire planners and the reduced scope (and fee) you were able to secure for our survey. Thank you. My practice will have no hesitation in continuing to recommend you.

Cardiff City Council

Rated
5 stars
by

Very thorough and detailed report for Cardiff City Council, carried out on time and efficiently, with great understanding of the situation of the hotel and its residents. We are exceptionally pleased with the results.

He was a pleasure to meet, prompt, friendly, helpful and clear in his explanations

Rated
5 stars
by

This was carried out on a small plot of agricultural land, adjacent to a built up area of the village, and required by local planning authority South Northants Council.

Very well, completely professional yet also pragmatic and taking all circumstances into consideration. The largely tick box exercise was underpinned with excellent understanding of all tree and ecological matters, and I learned a few things about the countryside!

Matthew saved us thousands of pounds!!!

Rated
5 stars
by

Having spent almost twenty thousand pounds on our planning application for four houses on a 1.5 acre plot, we were hit with a bombshell b the planners. We needed expert help and it came in the form of Matthew Middle, who my husband and I cannot commend enough. He literally saved the application from being withdrawn by acting decisively and quickly, meaning we did not need to re submit our application and re design the site at what would have been a very substantial cost.

Habitat survey Clevelode

Rated
5 stars
by

Just to thank Natalie Evans for phase 1 habitat survey, which was conducted in a most timely and efficient manner and deliivered on schedule. Regards,
Cliff Hayes.

Scoping Bat Report

Rated
5 stars
by

Amy was wonderfully professional and shared her knowledge freely with me and my husband, when she came with Jo to do our bat survey. Her report was first rate and back to us before the day was out. I remember thinking, some of the others we asked for quotes from haven’t even got back to me yet! It’s not every day you recommend someone to a friend for a bat survey but I wouldn’t hesitate if the instance arose.

Bat Emergence Survey

Rated
5 stars
by

Natalie was brilliant and so professional. She made us feel relaxed about the whole process and made sure our survey was done on time and budget. My report was with me the next day. 5 star service!

Very efficient and thorough

Rated
5 stars
by

I employed Arbtech for a Tree Survey in Denbighshire.

Bat Survey – Great Price

Rated
5 stars
by

Fantastic Service, Fast Response, Great Price, A real pleasure to work with. Excellent all round.

Bat Survey

Rated
5 stars
by

From the Bombshell of the LA specifying the need for a bat survey of a matter of which i had no knowledge I was given various advice and some very high quotes and then found Martin at the end of the phone at Arbtech and over two or three conversations he put me at ease explaining what needed to be done and why at a quote which was realy competitive, The surveyor Mr Mark Best carried out the survey in a most comprehensive way and the report followed without delay, I Fully Recommend Arbtech to anyone needing a survey.

Very good service

Rated
5 stars
by

Booked on the 19th November for a survey on the 22nd but got it done on the 20th because of a cancellation. Report received the same day..!!

Service was prompt, efficient and polite.

Thank you.

What a truly rapid and efficient service from initial point of contact through to receipt of the report

Rated
5 stars
by

Local planning department suddenly wanted a scoping bat survey in relation to an application I had made for planning permission for an extension. Martin phoned me within minutes of me making contact with the company via the website. Mark Best carried out the survey. Friendly, efficient, very knowledgable. From initial contact through to receiving the report just 7 days! Would recommend this service to anyone.

CFSH Report

Rated
3 stars
by

Very quick service, but the advertised price is not quite correct. Stuck with a requirement to have a CFSH Ecology assessment, I contacted Arbtech on the basis of cost alone. The website advertises one price, but actually the quote came back with another price. The website could benefit from explaining this in advance, as wasn’t aware that this was likely to occur.
The work was promt, and the report issued.
I’ve now gone to add some information from Recommended Native Trees and Shrubs list and I’m frustrated that some of the list isn’t split into trees, shrubs and hedges and recommended sizes not given.
Correcting this would improve the final feeling of the service.
Having said all of that, I would use the service again.

Robert Oates, Managing Director responds:

Hi Daren,

Thank you for taking the time out to provide us with your valuable feedback – it really is appreciated. I’ll try to offer an explanation as to why you feel that you were quoted in writing differently to the advertized price on this site, for your Code for Sustainable Homes ecology report.

Essentially, we require a baseline ecological survey in order to produce your CfSH ecology report for credits ECO1-4. This is not something that is unique to you, or even Arbtech. It is true of every single sustainability ecological report that anyone in the UK produces, against the standards set out by the Building Research Establishment for either CfSH or BREEAM.

We do state this in the current pricing table which you can view by clicking on the “our surveys and pricing” tab, above, and choosing the “Code and BREEAM” option. The wording we use is in the table is “Requires ecology survey?” and “Yes”.

Furthermore, normally, by the time the vast majority of planning applicants require a Code for Sustainable Homes ecology report, they have already had some sort of baseline ecological survey completed, which we can work from.

Finally, in our no obligation quotation we sent to you, we set out our price for the CfSH ecology report, which was exactly as we prescribed on this site, and included an option for you to have a baseline level of ecological survey done, at a separate and additional cost, should that be required.

With all that said, I really do pride myself on the transparency of our pricing structure. So, while this is the first instance of someone’s expectations not being met, since we rolled out fixed prices advertized on the site, I agree with you that we could make it even more clear, just for the absolute avoidance of doubt.

Our site is constantly being updated and having new information added to it, in an effort to provide our customers with the most accurate and up to date information we can possibly offer. As part of the next major update, I will endeavour to make it unmistakably clear that CfSH and BREEAM ecology reports require a baseline level of ecological survey to have be undertaken.

In regard to your comment about the species list not being broken down by tree, shrub and hedges; this is not something we do as standard and have not had any feedback that requests it previously, either from our customers, their Code Assessors or the BRE themselves. It is a point I will bring up at the next team meeting for discussion.

I am delighted to note that you were satisfied overall with our service – and most importantly, that you would in fact use us again. I really am pleased to hear this, as my colleagues and I work very hard to ensure that everyone receives the very highest standard of service we can possibly offer, faster than our competitors, and in most cases, a good deal cheaper to boot.

As a token of goodwill and to thank you for completing this review of our service, the next time you require a CfSH ecology report, if you come back to us, we’ll do it for you free of charge.

My best wishes,

Rob.

Its great to see the efficiency of service

Rated
5 stars
by

…especially when most of our clients are always wanting these supporting surveys/reports done quickly. Arbtech are always available to run through anything with either ourselves or our clients.

Efficient service, quick and fixed price. Will use again when needed

Rated
5 stars
by

Check for possible bat presence and “bat friendly” house. All for WDC.

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