Background

Arbtech Consulting Ltd values your privacy. This policy outlines how we collect, use, and protect your personal data when you interact with our website, arbtech.co.uk (“Our Site”). We are committed to ensuring your information is handled in accordance with data protection laws, including the UK GDPR and Data Protection Act 2018.

By using Our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Definitions

Account: An account to access specific parts of Our Site.
Cookie: A small file placed on your device to enable site features.
Personal Data: Any information relating to an identifiable individual.
We/Us/Our: Arbtech Consulting Ltd, company number 05678552.
You/Your: The user or data subject.

2. Information About Us

Company Name: Arbtech Consulting Ltd
Registered Address: One St Peter’s Square, Manchester, M2 3DE
Main Trading Address: Unit 3, Well House Barns, Chester, CH4 0DH
VAT Number: GB 903660148
Email: [email protected]
Phone: 01244 661170

3. Scope of This Policy

This Privacy Policy applies only to data collected via Our Site. We are not responsible for the content or practices of third-party websites linked from Our Site. Please review those sites’ privacy policies separately.

4. Your Rights

You have the following rights under the UK GDPR:

To be informed about our data use.
To access your personal data.
To correct inaccurate data.
To request data erasure.
To restrict data processing.
To request data portability.
To object to data use.
Rights regarding automated decision-making.

To exercise your rights or lodge a complaint, contact us. If unresolved, you may contact the Information Commissioner’s Office (ICO).

5. What Data We Collect

Depending on your use of Our Site, we may collect:

Name
Company name
Contact details (email, phone)
Address or postcode
IP address and browser details
Device and usage data
Referral source and user behaviour on Our Site
Payment information (when relevant)
Project or development-related information

We may also collect information via cookies. For more, see our Cookie Policy.

6. How We Use Your Data

We use your data for:

Providing our services and fulfilling contracts
Communicating with you (including quotes and support)
Managing your account and preferences
Improving user experience and site functionality
Market research and service improvements
Marketing communications (with your consent)

Data Sharing

We may share your data with:

Local authorities, consultants, or specialists involved in your service
Our professional advisors or legal representatives
Service providers that help us deliver or market our services

Google Customer Match:
We may share hashed personal information (such as email addresses) with Google to deliver targeted advertisements to you via Google Ads, in compliance with their Customer Match policies. This data is securely hashed and cannot be used by Google for any other purpose.

You may opt out of this use by contacting us directly or adjusting your ad settings with Google.

7. Data Storage and Security

We store personal data securely and only as long as necessary. Some data may be transferred outside the UK/EEA. We ensure all transfers are compliant with UK data protection standards.

While we take precautions to safeguard your data, no transmission over the internet is entirely secure. You provide data at your own risk.

8. How Long We Keep Your Data

We retain your data only as long as needed to:

Provide services or fulfill contracts
Comply with legal or regulatory requirements
Resolve disputes or enforce agreements

9. Your Choices

You can:

Update your preferences at any time
Withdraw consent for marketing
Request deletion or correction of your data

To do so, contact us using the details in Section 2.

10. Cookies

Our Site uses cookies to enhance user experience. For full details, see our Cookie Policy.

11. Accessing Your Data

You have the right to request a copy of the data we hold about you. We will respond within one month. Proof of identity may be required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on Our Site with an updated revision date.

13. Contacting Us

If you have questions or wish to exercise your rights, please contact:

Email: [email protected]
Phone: 01244 661170
Post: Unit 3, Well House Barns, Chester, CH4 0DH