Emma joined us as an administrator. Since then, her role has developed into project coordinator, which allows her manage the back-office admin on some of our larger scale / multi-discipline projects, as well important day-to-day projects.
Her main focus: customer service and admin, admin, admin. If you have called us for a quote or with invoice queries, it is likely that you have spoken to Emma at some point! Having lived abroad and travelled most of her life (her father was a diplomat), Emma now lives in Cheshire and works at team HQ in Chester.
Before joining Arbtech, she worked in the hospitality, sales and healthcare industries, but soon found herself looking for an opportunity to work towards a role that would challenge her – and with that in mind, her meticulous approach to admin and friendly yet professional manner has led her to project coordination.
Emma enjoys keeping busy in her spare time; reading books on neuroscience, gaming, and taking part in a new challenge each year such as doing half-marathons. In the future, she is planning to work towards a natural science qualification.
Emma has been with us 5 years.
Robert Oates, managing director says:
To be blunt, Emma was interviewed to replace someone that had bitten off more than they could chew. When she walked into my office, I was handed a CV with an impressive and varied list of administrative qualifications and experience.
Keen to field-test her in one of the more important aspects of the role we were offering, I asked if she would mind demonstrating her experience on Sage (financial software): create an invoice — a very simple task, but one that would instantly expose someone who was embellishing their CV. Having been directed to a nearby computer, she calmly sat down. A few mouse clicks and some typing later, I had a new invoice (which she then credited off). Pass!
